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Salesforce visual remote assistant2/3/2024 ![]() Provide immediate assistance over video chat, so you can ensure a positive customer experience every time. Stay ahead of business issues and concerns by identifying customer and product issues and churning risks with predictive insights. Visual Remote Assistant – Give visual support and get valuable customer face time, from anywhere.See how you connect with customers on and off the field with Salesforce Field. Asset and Order Management – Equip your agents and your customers with the tools to track and manage orders with just a few clicks. Salesforce Field Service & Visual Remote Assistant.Call Center Management and CTI Integration – Solve phone cases faster and unlock AI-powered productivity tools by integrating cloud telephony into the service console.Service Analytics – Boost team efficiency using prebuilt dashboards that monitor agent performance, key KPIs, and channel usage, from anywhere. Visual remote assistant two-way video: This feature is also generally available and lets customer service agents and customers share their cameras in real time to troubleshoot problems.See detailed job requirements, compensation, duration, employer history, & apply today. Omni-Channel Routing – Automatically match cases from any channel - messaging, chat, social, email, and voice - to the right agent based on skill set and expertise. Browse 5270 open jobs and land a remote Virtual Assistant job today.Service Process Automation – Create end-to-end workflows to automate and scale repetitive business processes with drag-and-drop simplicity.Knowledge Management – Enable quick case resolution and maximize agent productivity with recommended articles and optimized article search.Case Management – Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction.Equip them with built-in productivity tools and a 360-degree view of every customer. Salesforce writes: For example, customers can schedule an appointment with an appliance technician to visually show what is going on with their dishwasher, and the technician can point, draw on. Learn more about mixed-reality remote support tools for field technicians and managers using HoloLens devices with Microsoft Dynamics 365 Remote Assist. Agent Workspace – Allow agents to handle cases seamlessly from one screen with an easy-to-use service console.Scale and optimize customer service by leveraging AI and integrating popular support channels - like phone, messaging, and chat - directly into the agent workspace. During initial implementation of Visual Remote Assistance (VRA) admins will need to make sure they have the correct licenses as supplied via their account executives as well as created the proper permission sets containing the appropriate custom permission for accessing the Visual Remote Assistance - Config Visualforce page. Our Visual Remote Assistant allows you to provide immediate assistance over video. With Service Cloud, your agents have a holistic view of every customer, whether they’re in the contact center or working remote. Limit physical contact without sacrificing valuable customer face time.
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